FAQ


Q:Why choose us?
A: We are the worldwide professional and trustful Moncler Clothing provider with a high reputation and quality. We are always the first choice for girl's big days and occasions at competitive price and fast shipping.

Q:How do I change my email address?
A :If you want to change the information, you can login your account, and you can change it on this page.

Q:How do I place an order?
A :It is quite easy to place an order on our site:
1.Choose the product you wanna buy;
2.Add to your shopping cart;
3.Enter your private information;
4.Check the information accuracy;
5.Proceed to check out payment.

Q:How do I remove an item from the cart?
A :You should go to your shopping cart and find the item you don't want to buy. Please click the “remove” button on the page. That item will be removed from your shopping cart.

Q:How can I find my information?
A: Please login your registered account our site and track your information online, any more questions you can find help from our customer service representatives.

Q:How do I contact Customer Service once I have placed my order?
A :Due to the dynamic nature of our product line as well as our effort to provide lowest price to our customer, compiling a catalog would not be very fruitful. Our website contains all the information we have on our products. If you have any specific question, we welcome you to contact our customer service representatives.

Q:Where do I find the package when payment is done?
A :Our customer service representatives will contact you by e-mail with your tracking number included, you can track your package with the internet express we cooperated with and they will safeguard your package will safely arrived at your door.

Q:When will I receive my items after I place an order?
A: After we dispatching your order, we will send you an email with a tracking No. You can check your order with the number on carrier’s website, such as DHL. Also when you make an order, you can get the estimate information for delivery time.

Q:What if I don’t like the item, can I return it back?
A: Sorry, we don’t accept the situation like this, we accept a full refund or replacement if products arrived is damaged, dirty or partial missing, however, you have to confirm it with the courier face to face when you opened the packing box, we will not charge the responsibility after that. Moncler Clothing retuned back without letting us know is not acceptable.

Q:How do I check my order status?
A: At the “delivery” part of this site, you can easy find the link of the carrier. When we start ship your item, we will send you an email including the track number. You can track your order with it.

Q:Is there a charge for sales tax?
A :There is no charge for sales tax on all orders.


Q:Is your help center online all the time?
A: Yes, our customer service representatives are 7*24 hours online, if we are offline based on power off or other circumstances, please contact us Live Chat, calling party pays the international bills.

Q:Is It Safe To Shop At your website?
A: At our Moncler Clothing store, we go to the extreme to ensure the safety of our customers' information. We do not store your payment information on the website.We also do not disclose your information to third parties. For more details, please see our privacy policy.

Q:If the items are detained by customs, who is responsible for clearance of the items?
A :If the items are detained by customs after they left the seller's country, the buyer is responsible for custom clearance of the detained items.

Q:If custom duties occur, who should be responsible for?
A :It is the buyer's responsibility for any custom duty fee that might be charged from delivery. How the import duty will be charged depends on each country's custom policies.

Q:How do I complete an order?
A: If you are satisfactory with the item you have purchased, you just need check out. Your order will be completed.

Q:How do I make a payment?Paying with Credit Card
A: 1.With Credit Card, you can send payment quickly and securely online.
2.Through Credit Card, you can payment with credit card, debit card.
3.Through Credit Card, you can trace the status of your payment using Credit Card account.

Q:What is your return policy?
A: We guarantee all our Moncler Clothing with high quality. If our Moncler Clothing are not good quality, customers can return the Moncler Clothing back. But we can't accept return Christian Louboutin Moncler Clothing for custom cut order. You should Contact our customer service first. All sales are final and cannot be canceled at the point of purchase. Please be sure of the style, size, color, and any other specifications before submitting your order.